Sorry We Could Not Process Your Request at This Time. Please Try Again Later. (Rbg002)

If you see an error that says

Nosotros Are Unable to Procedure Your Request At This Fourth dimension. Please Try Once again Later on.

It typically points to an earlier, partially-completed sign upwards attempt, or to some information from an inactive business relationship that is saved on your device. Follow the troubleshooting steps for your device below to resolve the result.

Blu-ray Actor

Verify your email and password

Brand sure that you lot entered the correct e-mail and password before you try to sign in over again. If yous're using your remote control to sign in, you tin to navigate back to the email address entry screen to verify or update this data. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset Netflix

1. From the Netflix Habitation screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you tin't find Sign out, press these buttons in order on your remote: Upwardly, Upwardly, Downwardly, Down, Left, Right, Left, Correct, Upwardly, Up, Upward, Up. And so, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, printing the power button on the device to belch it.

   • If you can't access the ability push or your device doesn't take 1, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plough your device on.

5. Endeavor Netflix over again.

Restart your dwelling house network

1. Plow off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Plough your Blu-ray player back on and endeavour Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to ameliorate signal strength. Reception is all-time if the router is in a central location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Drag your router off the flooring. A router on a bookshelf or desk has meliorate reception than one that's behind or under furniture.

Restore your default connectedness settings

• If you apply custom settings on your device, restore your internet provider'due south default settings and try Netflix once more.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your home internet.

• If y'all use a custom DNS setting on your device, reset it to larn DNS automatically.

If you lot need assistance changing the connexion settings, contact the device manufacturer.

What to do next

If you've washed these steps but still have a problem, contact your internet access provider. They can assistance you discover out whether your router is set up correctly.

Set-top Box

Verify your electronic mail and password

Make sure that you entered the correct email and password before you attempt to sign in over again. If you're using your remote control to sign in, you tin can to navigate back to the electronic mail address entry screen to verify or update this information. If y'all still tin't sign in, go along troubleshooting below.

Reset your password

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in slumber or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and endeavor Netflix again.

Reset Netflix

1. From the Netflix Abode screen, open the menu on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If yous tin can't find Sign out, printing these buttons in guild on your remote: Up, Up, Downwards, Downwards, Left, Right, Left, Right, Up, Upwardly, Upward, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your domicile network

For this step, make sure to get out your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in 1 by one.

1. Turn off or unplug your prepare-top box.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your set-peak box dorsum on and try Netflix over again.
   

Improve your Wi-Fi signal

If you lot're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

• Motility your router to improve signal strength. Reception is best if the router is in a central location.

• Movement wireless devices such every bit cordless phones or microwave ovens away from your router.

• Drag your router off the flooring. A router on a bookshelf or desk has better reception than i that's behind or under furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your net provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your habitation net.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you demand help irresolute the connection settings, contact the device manufacturer.

What to practice next

If yous've done these steps but however accept a problem, contact your internet service provider. They can help you find out whether your router is set upwards correctly.

Smart Goggle box

Verify your email and password

Make sure that you entered the correct email and countersign before yous try to sign in once more. If you're using your remote control to sign in, you tin to navigate back to the email accost entry screen to verify or update this data. If you lot however tin can't sign in, continue troubleshooting below.

Reset your password

Reset Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Go Assistance or Settings.

3. Select Sign out.

If you lot're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't detect Sign out, press these buttons in order on your remote: Up, Up, Down, Downwardly, Left, Right, Left, Right, Upwards, Up, Upwards, Up. So, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to belch information technology.

   • If you tin't admission the power button or your device doesn't take one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Restart your home network

1. Plow off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it'southward a separate device) from power for thirty seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't assistance, follow these suggestions:

• Move your router to improve signal force. Reception is best if the router is in a primal location.

• Move wireless devices such every bit cordless phones or microwave ovens away from your router.

• Drag your router off the flooring. A router on a bookshelf or desk-bound has better reception than one that's behind or under furniture.

Restore your default connexion settings

• If you lot utilize custom settings on your device, restore your internet provider'south default settings and try Netflix again.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect straight with your domicile internet.

• If yous use a custom DNS setting on your device, reset it to learn DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do adjacent

If you've washed these steps but still accept a problem, contact your isp. They can assistance you detect out whether your router is set up correctly.

Streaming Media Player

Verify your electronic mail and password

Make sure that y'all entered the right email and password before yous endeavour to sign in again. If you're using your remote control to sign in, y'all can to navigate dorsum to the email address entry screen to verify or update this information. If yous still can't sign in, continue troubleshooting below.

Reset your countersign

Reset Netflix

1. From the Netflix Habitation screen, open the menu on the left.

2. Select Become Aid or Settings.

3. Select Sign out.

If y'all're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you lot can't find Sign out, printing these buttons in order on your remote: Upwards, Upward, Downwards, Down, Left, Right, Left, Right, Upwards, Upwards, Up, Up. And then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push on the device to discharge it.

   • If y'all can't access the ability button or your device doesn't accept ane, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavor Netflix again.

Restart your abode network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it'due south a separate device) from power for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and expect until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and attempt Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Motility your router to ameliorate signal strength. Reception is best if the router is in a primal location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Drag your router off the floor. A router on a bookshelf or desk-bound has better reception than one that'due south behind or nether piece of furniture.

Restore your default connection settings

• If y'all use custom settings on your device, restore your internet provider'south default settings and attempt Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your home internet.

• If y'all utilize a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assist changing the connectedness settings, contact the device manufacturer.

What to practise next

If you've done these steps just still accept a problem, contact your internet access provider. They can help y'all find out whether your router is prepare correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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